Librarians’ Social Variables and Service Delivery in University Libraries in Cross River State, Nigeria

Uduak Thomas Udo & Martina Ekpenyong Ekeng


This study investigated the influence of librarians’ social variables on service delivery in university libraries in Cross River State, Nigeria. Research design employed for this study is the ex-post facto research design. The population of this study was 263. A sample of 257 library staff was used for the study. The sample technique used for the study was purposive technique. Three null hypotheses were tested at .05 level of significance. The instrument used in data collection was questionnaire. Face validity was established by three experts in Test and Measurement. The reliability coefficient of 0.79 was established through Cronbach alpha reliability method. One-way Analysis of Variance (ANOVA) and independent t-test analysis were the statistical tools used to test the hypotheses. The result of the analysis revealed that librarians’ attitude, librarians’ perception and librarians’ self-concept significantly influenced service delivery in university libraries in Cross River State, Nigeria. Based on the findings, it was recommended that university management should employ well trained professionals in the library and also, ensure that proper and regular library orientation programmes are carried out for library users; as this will remind them of the rules governing the use of the library.

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