Dr Osasere Owens-Sogolo & Itohan Dawn Osunde
This study, guided by one research question and one hypothesis, examined workload and job satisfaction of employees in front office department in hospitality industry in Egor Local Government, Edo State. The survey research design was used for the study. The instrument used for collection of data was a questionnaire titled “Hospitality Industry Employees’ Job Satisfaction Scale” (HIEJSS). The HIEJSS was administered on a sample of 100 front office department employees in hospitality industry in Egor Local Government Area, Edo State. Mean and Pearson’s Correlation analysis were used for data analysis. The study revealed that there is a significant relationship between workload and job satisfaction of employees in Front office department in hospitality industry. It is concluded that employees in front office department in hospitality industry experience average job satisfaction. It was recommended that the findings of this study should be used as empirical basis for school counsellors in area of career counselling to counsel students who intend to work in the hospitality industry. Students who intend to work in the hospitality industry should be aware that workload in hospitality industry can affect their job satisfaction negatively.