Mediation as Conflict Resolution Strategy and Company Workers’ Productivity in Cross River State, Nigeria

Ushie, Godwin B. Ph.D, Ukpanukpong, Fidelis A., Arikpo, Esther Bassey Ph.D, Ekpenyong Violet Oyo (Ph.D) & Mrs. Igbo Regina Andokie


This study investigated the influence of mediation strategy as an instrument of conflict resolution on company workers’ productivity in selected manufacturing companies in Cross River State, Nigeria. To achieve the purpose of this study, one null hypothesis was formulated to direct the study. Ex-post facto research design was adopted. A sample of 499 respondents was randomly selected from nineteen manufacturing companies operating in the study area. A modified four- point Likert scale questionnaire consisting of two sections (A and B) constructed by the researchers was used for data collection. Section A contained items on conflict resolution strategy in terms of mediation, and section B contained items on workers’ productivity. The data collected were analyzed using simple linear regression analysis and the hypothesis was tested at .05 probability level. The finding showed that mediation strategy significantly influence workers’ productivity in companies under study. Based on the finding it was recommended among others that; workers at all levels should be trained and giving the right behavioural orientation so as to reduce the occurrence of conflict in workplace, there is also a need for training and retraining of managers on how to effectively manage conflict to enhance employees productivity.

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